These terms form a contract between Clearpath Labs Ltd ("we", "us") — trading as SnapAddress — and the person or entity that signs up for an account ("you"). By creating an account or using the Service you agree to these terms.
1. The Service
SnapAddress provides a UK address lookup and autocomplete API, a dashboard for managing API keys and billing, and a WooCommerce plugin that calls the API (together, the "Service"). Address data is sourced from Royal Mail's Postcode Address File (PAF).
2. Your account
You are responsible for keeping your login credentials and API keys secret. Do not share API keys publicly, commit them to version control, or expose them in client-side code where they can be read by end users. You must use one account per legal entity. If you suspect your credentials are compromised, rotate them immediately from the dashboard.
3. Acceptable use
You may not:
- use the Service to build, resell, or redistribute a bulk copy of the underlying PAF dataset — Royal Mail PAF licence terms prohibit this and we enforce it;
- scrape or systematically enumerate addresses to reconstruct the dataset;
- use the Service for unlawful purposes, to harass, or to process personal data without a lawful basis;
- circumvent rate limits, share keys across unrelated parties, or operate the Service on behalf of a third party without our written agreement;
- attempt to disrupt, reverse-engineer, or probe the Service for vulnerabilities outside a coordinated disclosure.
4. Billing
Paid plans are one-off credit packs bought via Stripe; there is no recurring subscription. Each pack adds a fixed number of lookups (credits) to your account. Each pack is valid for 12 months from activation, after which unused credits expire. This validity period is a requirement of our Royal Mail PAF licence. Pack prices are shown on the pricing page and are exclusive of VAT where applicable. Unused credits can be refunded within 14 days of purchase.
5. Rate limits
Each account has a rate limit, documented at /docs/rate-limits-and-errors. Usage draws down the credits on your account. We may adjust rate limits to protect Service stability; material changes will be communicated in advance.
6. Availability
We operate the Service on a best-effort basis and do not offer a contractual uptime SLA prior to general availability. We will work in good faith to keep the Service running and to communicate significant incidents.
7. Your data
Our handling of personal data is described in the Privacy Policy. You retain ownership of any data you submit to the Service. You grant us the rights necessary to operate the Service on your behalf.
8. Intellectual property
The SnapAddress brand, software, and documentation are owned by Clearpath Labs Ltd. Address data returned by the API is sourced from Royal Mail's Postcode Address File and subject to Royal Mail's terms of use. You receive a limited, non-exclusive licence to use the Service in accordance with these terms.
9. Termination
You can delete your account at any time from the dashboard. We may suspend or terminate accounts that breach these terms or abuse the Service. On termination, access ceases immediately and any unused credits are forfeited and non-refundable.
10. Liability
To the maximum extent permitted by law, our total liability to you under these terms is capped at the fees you paid us in the twelve months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential loss. Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under UK law.
11. Changes
We may update these terms from time to time. Material changes will be notified by email and take effect 30 days after notice. Continued use of the Service after that date means you accept the updated terms.
12. Governing law
These terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales.
Contact
Questions about these terms? Email hello@snapaddress.io.